Questions, answered plainly.
Scores, recalls, photos and subscriptions. Still stuck? Email team@pawcheck.co.
Scores
Is PawCheck veterinary advice?
No. PawCheck gives general product information based on label contents, published ingredient knowledge and recall data. Its scores are our assessment of a product for your pet's profile: a second opinion in the store aisle, not a diagnosis, prescription or treatment plan. For anything medical, your veterinarian is the only right answer, and the app says so in Settings, wellness tips and recall notices.
Will the same product always get the same score?
Same reading, same pet, same rules = same score. Scores are computed by fixed, versioned rules, not generated by AI. A score can change if the ingredient reading for a product changes, if your pet's profile changes, or if we update the rules.
Does it need a barcode?
No, but it can use one. Snap the front of the pack, or scan the barcode. Because it reads the front, it can work when a barcode is worn or missing. If we need the ingredient panel, we ask. PawCheck is made for pet food, treats and chews.
What if a scan identifies the wrong product?
Tap "Not right?" on the result. If we can't read the ingredients, we ask for a photo, and we use reports to improve matching.
Recalls
Where does recall information come from?
Each scan is checked against the FDA and CPSC recall notices in our database, which doesn't include every recall. If a notice matches, it's shown on the result. No check is perfect, so if you're worried about a product, the FDA's recall list is the authority.
Privacy
What happens to my photos?
Label photos are sent securely to our scanning service, which uses a third-party AI service to read the label. They're used only to identify the product and read its ingredients, and they aren't stored on our servers; a small thumbnail stays on your phone in your scan history. We don't sell your data. See the Privacy Policy for the full picture.
Subscription
How much does it cost?
PawCheck needs a subscription: weekly, monthly or yearly, with a fair-use daily scan limit. Some plans include a free trial for eligible new subscribers; the app shows it before you subscribe, and the store decides eligibility. If you start a trial and it's not for you, cancel at least 24 hours before it ends (how, for each store). Exact pricing is shown in the app, in your local currency, before any charge.
How do I manage or cancel my subscription?
It depends on where you subscribed: the App Store, Google Play or pawcheck.co. pawcheck.co/manage has the steps for each.
Is there an Android version?
Yes. PawCheck for Android is on Google Play, and PawCheck for iPhone is on the App Store. Download on the Google Play Store · Download on the App Store.
Still stuck? We're humans.
Email team@pawcheck.co and we'll get back to you.
