Terms of Use

Last updated: November 11, 2026

PawCheck is operated by VOLTAIXGROUP LLC, a Florida limited liability company (also called Voltaix Group on this site; "we", "us", "our"). These Terms of Use (the "Terms") are a binding agreement between you and us. By downloading, installing or using the PawCheck app for iPhone or Android, this website, or any related service (together, the "Service"), or by clicking to accept, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Please read section 22 carefully. It requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to take part in a class action, unless you opt out within 30 days.

The short version

• PawCheck gives general product information from an automated scoring system. It is not veterinary, nutritional or other professional advice.
• Scores can be wrong. Always read the physical label, follow the manufacturer's feeding instructions, and ask your veterinarian.
• No score means a product is safe or unsafe. Allergen and recall detection is not guaranteed.
• Subscriptions are billed by Apple (App Store), Google (Google Play) or, where offered, by us on the web, and renew automatically until you cancel.
• You use PawCheck at your own risk. Our liability is limited, and disputes go to individual arbitration, not class actions (you can opt out within 30 days).

This summary is for convenience. The full Terms below are what apply.

1. Acceptance of these Terms

You must be able to form a binding contract to use the Service. You may use PawCheck only if you are at least 13 years old. If you are under 18, or under the age of majority where you live, you may use PawCheck only with the permission and involvement of a parent or guardian who agrees to these Terms for you. You may not use the Service if you are barred from doing so under applicable law.

2. Not veterinary, nutritional or safety advice

• PawCheck provides informational suggestions generated by an automated scoring system. It does not provide veterinary, nutritional, medical, safety, legal or any other professional advice, diagnosis or treatment, and it is not a substitute for them.
• Scores are automated estimates. They are produced by software from label text, product images, store listings and public data that may be incomplete, outdated or wrong.
• Automated and AI reading can make mistakes. The app can misread a label, miss or invent an ingredient, misidentify a product, or match it to the wrong listing. Manufacturers change recipes and packaging without notice.
• Always read the physical label on the product in your hand, and follow the manufacturer's feeding instructions and warnings.
• Talk to a professional. Consult a licensed veterinarian before making decisions about your pet's diet, treats, supplements or health, especially if your pet has an allergy, a medical condition, is very young or old, or has had a reaction.
• No score means a product is safe or unsafe. A high score is not a safety rating, certification, approval or endorsement. A low score is not a finding that a product is defective, dangerous, harmful or unlawful.
• Allergen detection is not guaranteed. The app may fail to flag an allergen, including undeclared allergens, "may contain" or cross-contact warnings, or allergens listed under unfamiliar names. "No conflicts" means none were found in the information the app could read, not that none exist.
• In an emergency, contact your veterinarian or an animal poison control service right away. Do not use the app in an emergency.

Our scoring rules may refer to public guidance from bodies such as the U.S. Food and Drug Administration (FDA), the Consumer Product Safety Commission (CPSC) or the Association of American Feed Control Officials (AAFCO). These references are our interpretation. We are not affiliated with, reviewed by or endorsed by any of these organizations, and the Service is not reviewed by veterinarians or other professionals. Using the Service does not create a veterinarian-client or any other professional relationship.

3. What PawCheck is

PawCheck lets you create profiles for your pets, photograph pet food, treats, chews and supplements, scan a barcode, paste a store link or type a product name, and receive a 0 to 100 score for a selected pet, with the reasons behind it. The app uses automated tools, including third-party AI services, to identify the product and read its label, and then applies our fixed scoring rules to the profile you entered (such as species, breed, age, weight, allergies, health conditions and goals). It also compares products against recall notices in our database, and may suggest other products that score higher for that pet and show where they can be bought.

A PawCheck score is our automated opinion of how a product's label fits the profile you entered, under our rules at the time. It is not a statement of fact about any product, brand or manufacturer, and not a safety certification. Our rules, verdicts and features change over time, so the same product may score differently on different dates, or for different pets, and products you scanned earlier may be re-scored when the rules change. Our general method is described at pawcheck.co/how-it-works.

4. No reliance; your responsibility

You are solely responsible for the decisions you make about the products you buy and feed to your pet. You agree not to rely on the Service as the sole or primary basis for any decision about your pet's diet, allergies or health. You are responsible for the accuracy of the information you enter; scores based on incomplete or inaccurate profile information will be less useful. To the fullest extent permitted by law, any reliance on the Service is at your own risk.

5. Recall information

Recall checks compare products with the U.S. FDA and CPSC recall notices in our database. That database does not include every recall, may be delayed or out of date, and may fail to match a recalled product (for example, where lot numbers, sizes or dates matter). "No recalls found" does not mean a product has not been recalled. We do not promise to notify you of any recall, and any recall alert or in-app flag is provided as is and may be late, incomplete, incorrect or not delivered at all. Always confirm with the official FDA or CPSC notice and the manufacturer.

6. Third-party products, brands, retailers, prices and affiliate links

• Brand names identify products. Product names, brands, packaging and trademarks shown in the Service belong to their owners and are used only to identify the products you scan or that the app suggests. Their appearance, score or suggestion is not an endorsement, sponsorship or recommendation by us, and does not mean any brand or retailer is affiliated with us. PawCheck is independent.
• Scores are opinions. A score is our assessment for the pet profile you entered, produced by our published method, not an objective claim about a company or its products.
• Affiliate links. Some links to retailers may be affiliate links. If you buy through them, we may earn a commission at no extra cost to you. Commissions never change scores or which products the app suggests.
• Prices and availability shown in or linked from the Service come from third parties, may be out of date or wrong, and may change at any time. The retailer's price at checkout applies.
• Purchases are between you and the retailer. We do not sell, manufacture, ship, warrant or take responsibility for any third-party product, and we are not responsible for third-party websites, their content, policies or practices.

7. Brand owners and corrections

If you make or sell a product and think a score, a product reading or a recall notice shown in PawCheck is wrong, email team@pawcheck.co with "Brand correction" in the subject. Tell us which product it is and what you believe is wrong, with any evidence (for example, the current ingredient list or the official recall notice). We review every request and correct anything we find to be wrong.

8. Subscriptions, free trials and billing

PawCheck requires a subscription. Plans may be offered weekly, monthly or yearly. The price, billing period and any free trial are shown before you buy, in your local currency. Except where required by law, payments are non-refundable and there are no refunds or credits for partial periods. Deleting the app or your PawCheck account does not cancel a subscription; cancel it as described below for the store you bought it from.

Fair use. A subscription is for your own personal, non-commercial use and includes unlimited label scans, subject to fair use. Some features, such as alternatives, recall checks and reports, have daily limits, and section 10 describes how we handle automated or unusually heavy use.

8A. Subscriptions bought in the App Store (iPhone)

• Subscriptions bought in the iPhone app are sold and billed by Apple through your Apple ID. Payment is charged to your Apple ID account when you confirm the purchase or, if you start a free trial, when the trial ends.
• Auto-renewal. Subscriptions renew automatically for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the current period ends.
• Free trials may be offered to eligible new subscribers on some plans. Unless you cancel at least 24 hours before the trial ends, it converts automatically to a paid subscription. Apple decides eligibility; a trial is generally available once per Apple ID. Trial lengths can differ between offers (for example, a creator code can unlock a longer trial than the standard one). Any unused part of a trial is forfeited if you buy a subscription during it.
• Cancel in iOS Settings › [your name] › Subscriptions (see pawcheck.co/manage). Cancelling stops future renewals; you keep access until the end of the current period.
• Refunds are handled by Apple under its policies at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.
• Price changes. We may change prices. Apple will notify you of a price increase as its rules require and, where required, ask for your consent before it applies.

8B. Subscriptions bought on Google Play (Android)

• Subscriptions bought in the Android app are sold and billed by Google through Google Play, using the payment method on your Google account. The Google Play Terms of Service and Google's payments terms also apply to those purchases. Payment is charged when you confirm the purchase or, if you start a free trial, when the trial ends.
• Auto-renewal. Subscriptions renew automatically for the same period at the then-current price until you cancel. Cancel before the renewal date to avoid being charged for the next period.
• Free trials may be offered to eligible new subscribers on some plans. Unless you cancel before the trial ends, it converts automatically to a paid subscription. Google decides eligibility; a trial is generally available once per Google account. Trial lengths can differ between offers. Any unused part of a trial is forfeited if you buy a subscription during it.
• Cancel in the Play Store app › your profile › Payments & subscriptions › Subscriptions (see pawcheck.co/manage). Cancelling stops future renewals; you keep access until the end of the current period. Uninstalling the app does not cancel the subscription.
• Refunds for Google Play purchases follow Google Play's refund policy. Ask Google first (play.google.com, within the time Google allows); if Google refers you to us, email team@pawcheck.co and we will review your request.
• Price changes. We may change prices. Google will notify you of a price change as its rules require and, where required, ask for your consent before it applies.
• Restore. A Google Play subscription belongs to the Google account that bought it and is restored on any Android device signed in to that account; it does not transfer to the iPhone app or the web.

8C. Subscriptions bought on the web (where offered)

Where we offer it, you can subscribe to PawCheck on the web instead of through a store. The subscription is then sold by VOLTAIXGROUP LLC through a secure checkout page run for us by our subscription provider, with payments processed by our payment processor. We do not see or store your full card number.

• Price, period and trial. The plans, prices, billing periods, any tax and any free trial are shown on the checkout page before you pay. A free trial on the web, where offered, is available once per customer, to customers who have not subscribed to PawCheck before.
• Automatic renewal. A web subscription renews at the end of each billing period at the price shown at checkout, until you cancel. The payment method you gave at checkout is charged at the start of each period. If you started with a free trial, it becomes a paid subscription when the trial ends, and the first charge is made then, unless you cancel before the trial ends.
• Price changes. If the price of your plan changes, we tell you by email before the new price applies, and you can cancel before it does.
• Cancel online, any time. Follow the steps at pawcheck.co/manage, use the "Manage subscription" link in any email about your subscription, or email team@pawcheck.co from the address on your account. We process cancellations by email within one business day. Cancelling stops future charges, and you keep access until the end of the period you have paid for. Cancel during a free trial, before it ends, and you will not be charged.
• Refunds. Web payments are refunded by us, not by Apple or Google. Email team@pawcheck.co about any web charge. We review every request and refund where the law requires it.
• Your account. A web subscription belongs to the PawCheck account you were signed in to when you subscribed. Sign in with that account on any device to use it. "Restore" in the apps finds store purchases only.

9. Accounts

You can sign in with Apple, Google, or an email address and password. You are responsible for the activity on your account and for keeping your credentials secure, and you must tell us promptly about any unauthorized use. You may delete your account at any time in the app (Pets › ⚙︎ Settings › Data & Privacy › Delete account) or as described at pawcheck.co/delete-account. Deleting your account does not cancel a subscription (section 8).

10. Fair use and unusual activity

Scanning costs us money for every scan, so the Service is protected against automated and abusive use. If a phone, across every account used on it, scans far faster than a person can (for example, more than about 20 scans in a minute, 800 in an hour or 10,000 in a day), scanning on that phone is paused for a cool-down period, and the app says so. If the same happens again shortly after a cool-down ends, scanning on that phone and its accounts is restricted until we lift the restriction. To appeal, or if you think a pause or restriction is a mistake, email team@pawcheck.co from the address on your account. We may also apply other reasonable limits to protect the Service, and we may suspend or terminate accounts used for automated, abusive or fraudulent activity (section 17).

11. Acceptable use

You agree not to: (a) use the Service for any unlawful purpose or in violation of these Terms; (b) copy, scrape, crawl, harvest or systematically extract scores, product data or other content, or use them to build a competing product or dataset or to train AI models; (c) reverse engineer, decompile or attempt to derive source code, scoring rules or models, except where the law expressly allows; (d) interfere with, overload or circumvent the security, access controls or usage limits of the Service, including by creating accounts to get around a cool-down or restriction; (e) access the Service by automated means or send requests to our servers other than through the app; (f) submit false reports, deliberately wrong product information or content that is unlawful, infringing or contains malware; (g) misrepresent scores, present them as an official, veterinary or safety finding, or use them to disparage a brand or make claims in advertising; (h) resell, sublicense or share your subscription; or (i) impersonate anyone or provide false information.

12. Our intellectual property

The Service, including its software, scoring rules, scores, text, design, graphics, logos and the "PawCheck" name, is owned by us or our licensors and protected by intellectual property laws. Subject to these Terms and your subscription, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the app on devices you own or control, for your personal, non-commercial use. All rights not expressly granted are reserved.

13. Your content, and the shared product catalogue

"Your Content" means photos, links, pet profiles and other material you submit. You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, analyze and modify Your Content to operate, provide, secure and improve the Service, including by sending it to our service providers (such as the AI services that read labels) as described in the Privacy Policy. You confirm that you have the rights to submit Your Content and that it does not violate any law or anyone's rights.

Product information from your scans (such as a product's brand, name, recipe or variant, category, ingredients and other label details read from your photos, its barcode, your confirmation that a barcode matches a product, and "Not right?" reports) may be added to PawCheck's shared product catalogue and used to identify products and to show product details to other users. For that product information, you grant us a worldwide, non-exclusive, royalty-free, perpetual and irrevocable license to use, copy, store, adapt, combine and display it, and to let other PawCheck users see it, as part of operating and improving PawCheck. We do not add your photos themselves, your name or your email address to the catalogue. The Privacy Policy explains what we keep about you and how to ask for it to be removed.

14. Feedback

If you send us ideas, suggestions, corrections or other feedback (including "Not right?" reports and brand corrections), you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it for any purpose without obligation or compensation to you.

15. Third-party services

The Service relies on third-party services (for example Apple, Google, our AI, analytics, subscription and payment providers, and others described in the Privacy Policy). Your use of those services may be subject to their own terms. We are not responsible for third-party services, and their unavailability or errors may affect the Service.

16. Changes to the Service and these Terms

We may add, change, suspend or remove any part of the Service, including scoring rules and features, at any time. We may update these Terms. If a change is material, we will give notice, for example in the app or on this site, before it takes effect. The "Last updated" date shows the current version. Continuing to use the Service after changes take effect means you accept them. If you do not agree, stop using the Service and cancel your subscription.

17. Termination

You may stop using the Service at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Service, other users or us. On termination, your license ends. Sections that by their nature should survive (including 2, 4 to 7, 12 to 14 and 18 to 27) survive termination.

18. Disclaimer of warranties

To the fullest extent permitted by law, the Service and all scores, content, recall information, suggestions and other information are provided "AS IS" and "AS AVAILABLE", with all faults and without warranties of any kind, express, implied or statutory. We expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, timeliness, reliability and quiet enjoyment, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure or error-free, that any score, ingredient reading, allergen flag or recall check will be accurate or complete, that defects will be corrected, or that any product is safe or suitable for your pet.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case, those warranties are limited to the shortest period and minimum extent permitted by law.

19. Limitation of liability

To the fullest extent permitted by law, in no event will VOLTAIXGROUP LLC or its members, managers, officers, employees, agents, licensors or service providers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or use, or for any injury to, illness of, or death of any animal, any personal injury, or any property damage, arising out of or related to the Service or your reliance on any score, content, recall information or suggestion, however caused and under any theory of liability (contract, tort including negligence, strict liability, product liability or otherwise), even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or related to the Service or these Terms is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) fifty U.S. dollars (US $50).

These limits apply even if a remedy fails of its essential purpose, and they are an essential basis of the bargain between you and us. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the fullest extent permitted by law, and nothing in these Terms excludes liability that cannot be excluded by law or limits rights you have under consumer law that cannot be waived.

20. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless VOLTAIXGROUP LLC and its members, managers, officers, employees and agents from any claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees) arising out of or related to: your use or misuse of the Service; Your Content; your violation of these Terms or of any law or third-party right, including any public statement you make about a brand or product using a PawCheck score; or any decision you make or action you take based on the Service, including about products fed to or used for an animal in your care.

21. Assumption of risk and release

You understand that pet food, treats, chews and supplements can carry risks that no label, score or app can fully identify, and that automated systems make mistakes. You voluntarily assume all risks of using the Service and of any product you choose to buy or feed. To the fullest extent permitted by law, you release us from claims arising from those risks. If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law in other jurisdictions.

22. Binding individual arbitration and class action waiver

Informal resolution first. Before starting arbitration or a court case, you and we agree to try to resolve any dispute informally for at least 60 days, starting when one side sends written notice describing the claim and the relief requested. Send notices to team@pawcheck.co.

Agreement to arbitrate. Except as stated below, any dispute, claim or controversy arising out of or relating to these Terms or the Service (including its formation, scope or enforceability) will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitration may be held by video, by phone, on written submissions, or in the county where you live. Payment of AAA fees will follow the AAA Consumer Rules. The arbitrator may award the same individual relief a court could, but only for you individually.

CLASS ACTION AND JURY TRIAL WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate claims of more than one person. If this class waiver is found unenforceable for a claim, that claim (and only that claim) will be decided in court, after any individual arbitration is finished.

Exceptions. Either side may (a) bring an individual claim in small claims court if it qualifies and stays there, and (b) seek injunctive relief in court for infringement or misuse of intellectual property.

Mass filings. If 25 or more similar demands are filed by or with the help of the same counsel or coordinated parties, they may be administered in batches under the AAA's mass arbitration procedures, and the statute of limitations is tolled while they wait.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice within 30 days of first accepting these Terms to team@pawcheck.co (subject "Arbitration opt-out"), including your name, the email address on your account, and a clear statement that you opt out. Opting out does not affect any other part of these Terms.

Changes. If we change this section, you may reject the change by notice within 30 days of it taking effect, and the prior version will continue to apply to you.

23. Governing law and venue

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict of laws rules. Subject to section 22, any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Florida, and you and we consent to their jurisdiction. Nothing here removes mandatory consumer protections of the place where you live.

24. Apple App Store terms

If you got the app from Apple's App Store, these additional terms apply, and the app is also licensed to you under Apple's Licensed Application End User License Agreement to the extent it is not inconsistent with these Terms:

• Parties. These Terms are between you and VOLTAIXGROUP LLC only, not Apple. We, not Apple, are solely responsible for the app and its content.
• Scope of license. Your license is a non-transferable license to use the app on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
• Maintenance and support. We are solely responsible for any maintenance and support of the app. Apple has no obligation to provide any maintenance or support.
• Warranty. To the extent any warranty is not effectively disclaimed, we are solely responsible for it. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility, subject to these Terms.
• Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including (i) product liability claims, (ii) any claim that the app fails to conform to any legal or regulatory requirement, and (iii) claims under consumer protection, privacy or similar legislation.
• Intellectual property. If a third party claims that the app or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You agree to comply with U.S. export laws.
• Third-party terms. You must comply with applicable third-party terms (such as your wireless carrier's) when using the app.
• Developer contact. Questions, complaints or claims about the app go to us: VOLTAIXGROUP LLC, team@pawcheck.co.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

25. Google Play terms

If you got the app from Google Play, these Terms are between you and VOLTAIXGROUP LLC only, not Google. Google is not a party to these Terms and is not responsible for the app, its content, maintenance or support, or for any claim relating to it. Purchases made through Google Play are also subject to the Google Play Terms of Service. You must comply with the Google Play Terms of Service and any other applicable third-party terms when using the app, and you may use the app only on Android devices you own or control, as those terms allow. Google Play and the Google Play logo are trademarks of Google LLC.

26. Copyright and rights complaints

If you believe content in the Service infringes your copyright or other rights, email team@pawcheck.co with "Rights complaint" in the subject, describing the content, where it appears, the right you hold, and how to contact you. We respond to proper notices under the Digital Millennium Copyright Act and remove or correct content when a complaint is well founded. Brand owners who dispute a score or a product reading should use section 7 instead.

27. General

• Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms stays in effect.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any earlier agreements on the subject. Creators in the PawCheck Creator Program are also bound by the Creator Terms they accepted.
• Assignment. You may not assign or transfer these Terms. We may assign them, for example to a buyer of the PawCheck business, who would remain bound by them.
• No waiver. Our not enforcing a provision is not a waiver of it.
• No third-party beneficiaries except as stated in section 24.
• Notices. We may notify you in the app, on this site, or by email to the address on your account.
• Export. You agree to comply with U.S. export laws and not to use the Service where it is prohibited.
• Headings and the short version are for convenience only and do not affect interpretation.

28. Contact

VOLTAIXGROUP LLC, a Florida limited liability company · team@pawcheck.co