Privacy Policy

Last updated: November 11, 2026

PawCheck ("the app") is made by VOLTAIXGROUP LLC, a Florida limited liability company (also called Voltaix Group on this site; "we", "us"). This policy explains what the PawCheck iPhone and Android apps and this website collect, why, who helps us handle it, how long we keep it, and how to delete it.

The short version

• We collect what the app needs to work: your account, your pets' profiles and your scan history.
• Label photos are processed by a third-party AI service to identify the product and read the label. Our servers don't keep your photos.
• We use analytics, including recordings of app sessions with everything you type and every image hidden, to fix problems and improve the app.
• To stop abuse and to limit one free trial per phone, we keep a one-way hash of your phone's identifier, never the identifier itself.
• We measure our ads with advertising partners, including Meta. On iPhone you decide with Apple's tracking prompt; on Android, with the app's own question.
• We do not sell personal data.
• You can delete your account in the app at any time: Pets › ⚙︎ Settings › Data & Privacy › Delete account, or without the app: see pawcheck.co/delete-account.

1. Information we collect

Your account

You sign in with Apple, Google, or an email address and password. We receive your name and email address from the method you choose (or Apple's relay address if you use "Hide My Email"). Passwords are handled by our sign-in provider and are never stored in our database. With your account we store your name, email address, sign-in method, account ID, subscription status, app version, and basic account details such as when you signed up.

Your pets

For each pet: name, species, breed, age, weight, allergies and health conditions, goals, shopping preferences, how strict you want scoring to be, notes, and a photo if you add one. This personalizes scores and tips, and syncs to your account so it's there on a new phone.

Your scans

The products you scan (such as brand, product name, ingredients and other label details), their scores and dates, and your favorites and shelf. Your recent scans sync to your account, without photos.

Label photos and barcodes

When you scan, the photo is resized on your phone and sent securely to our scanning service, which uses a third-party AI service to identify the product and read the label. Our servers use the photo for that scan only and don't store it; a small thumbnail stays on your phone. Barcode numbers are sent to our server to look up the product.

To fill in missing product details, check recall information or suggest alternatives, our server may also send product details (such as brand, product name and barcode) to an AI service with web search. For alternatives, it also sends your pet's species and allergies. Your name, email address, photos and pet names are never sent for these look-ups.

The shared product catalogue

Product information from scans (never your photos, name or email) may be added to a shared catalogue that helps identify products for everyone. We keep your account ID with the readings you contribute and with any "Not right?" report you send, to check quality and prevent abuse.

Recall checks

We check scanned products against public FDA and CPSC recall notices. Our server keeps a list of the products you've scanned, linked to your account, so they can be checked against new notices. Recall alerts are still being tested and are not yet reliable, so please don't depend on them; the official FDA and CPSC recall lists are the authority.

Notifications

The app sends us its push notification token, whether notifications are allowed, your platform and your app version, so we can deliver notifications. We keep a record of the alerts sent to you.

How you use the app

We collect usage information, such as the screens and features you use, onboarding steps, scans, purchases started and completed, creator codes entered and errors, together with your app version, platform, device information and IP address. On Android, we also record which ad or link led to the install. Before you sign in, this is linked to a random ID created on your phone; after you sign in, it's linked to your account ID.

The app also sends our server a one-way hash (SHA-256) of your phone's identifier (the vendor identifier on iPhone, the Android ID on Android) when you sign in and with each scan. We use it only to limit one free trial per phone and to spot, pause and, if it continues, restrict unusual automated scanning (see the Terms of Use, section 10). The identifier itself never leaves your phone, and the hash can't be turned back into it.

Session recordings

We record app sessions as a series of screen images, so we can see where people get stuck and fix problems. Everything you type and all images (such as pet and product photos) are hidden in these recordings. They're linked to the same random ID or account ID as your usage information.

Purchases and creator codes

Subscriptions are bought through the App Store or Google Play or, where offered, our website checkout. The store or payment processor handles the payment; we never see your full card details. We and our subscription provider receive your account ID and your plan, price, trial and renewal status, and our subscription provider may also receive your email address, name and the device identifiers described in section 2. If you enter a creator's code, we store it on your account and subscription record to credit that creator. Creators only see counts and commissions, never who you are.

Support emails

If you email us, we keep the conversation and your email address so we can help.

This website

pawcheck.co has no analytics or advertising trackers and doesn't store anything in your browser. Pages load fonts from Google Fonts, which receives your IP address. Opening a creator's invite link (pawcheck.co/r/…) sends that code to our server to check it.

2. Advertising measurement

The app includes Meta's software development kit (SDK) so we can tell whether our ads lead to installs, trials and subscriptions. Third parties, including Meta, may collect or receive information from our app and other apps and use it to provide measurement services and targeted ads. The SDK sends app events (such as installs, app opens, trial starts and purchases, with the price and currency) together with a random ID it creates and device information such as device model, operating system, language, time zone and IP address. Our subscription provider may also send trial and purchase events to Meta.

On iPhone, iOS asks whether PawCheck may track you. If you tap Allow, your device's advertising identifier (IDFA) may also be collected and shared with Meta and our subscription provider. If you tap Ask App Not to Track, the IDFA isn't collected and Meta is told tracking is off; we still send ad-measurement events that aren't linked to your IDFA. You can change your choice at any time in iOS Settings › Privacy & Security › Tracking. Apple's SKAdNetwork may also report ad-driven installs without identifying you.

On Android, the app asks its own question, with equal Allow and Don't allow buttons. Either way, installs and app opens are sent to Meta with its random ID and device information. If you choose Allow, your Google advertising ID and other device identifiers, and your email address and name, may also be used to match trials and subscriptions to our ads. You can change this at any time in Pets › ⚙︎ Settings › Data & Privacy › Ads measurement.

3. Creator Program applicants

If you apply to the PawCheck Creator Program, we collect the name you'd like shown, your email address, the platform you post on, your profile link or handle, your follower range, the code you'd like, your browser's time zone (to check the program's US-only eligibility), and a record of which versions of our terms you accepted, with the date and your browser's user-agent. Your display name is shown to people who open your invite link. If you're accepted, we keep records of the customers credited to your code (without their identities) and of your commissions, and we may record your use of the creator community invite. To pay you, we collect what's needed (such as your payout account and, where the law requires, tax details such as a Form W-9) and share payment details with our payout provider.

4. How we use information

• To run the app: sign-in, sync, scanning, scoring, the shared product catalogue, recall checks, alternatives and price-comparison links.
• To provide subscriptions and free trials, and to credit and pay creators.
• To understand, fix and improve the app.
• To measure our advertising.
• To answer support and brand-correction requests, prevent abuse (for example, limiting how many AI requests an account can make each day), and meet legal, tax and accounting obligations.

We do not use your photos for advertising, and we do not show your pets' information to other users.

5. Who we share it with

We use service providers to run PawCheck and share information with them only as this policy describes:

• Cloud hosting and sign-in (Google Firebase and Google Cloud, United States): sign-in, your synced data, our scanning servers and push notification delivery.
• AI services (Google's Gemini models): reading label photos, and the product look-ups, recall checks and alternatives described in section 1. We use them on paid business terms under which they may not use this content to improve their own products, though they may keep it for a limited time to detect abuse. Product and price look-ups also use web-search providers (Serper and SerpApi), which receive the product's name or barcode, never anything about you.
• Analytics (PostHog): usage information and session recordings.
• Advertising partners, including Meta: ad measurement, as described in section 2.
• Subscriptions and payments: Apple, Google Play, RevenueCat (our subscription provider) and, for website purchases, Stripe (our payment processor).
• Email: our support mailboxes (Google Workspace).
• Payout and community services: for the Creator Program only.

Our service providers may use your information only to provide their services to us, and we require them to protect it at least as well as this policy describes. Apple, Google and Meta also handle information under their own privacy policies. "Compare prices online" opens Google Shopping and "Where to buy" opens retailers' websites; once you're there, their privacy policies apply. We collect public recall notices from the FDA and CPSC and don't send them anything about you.

We do not sell personal data. We may also disclose information when the law requires it, to protect someone's safety or our rights, or to a buyer of the PawCheck business, who would remain bound by this policy.

6. Where your data lives

Our database and servers are in the United States, and our providers may process data in the US and elsewhere. If you use PawCheck from outside the US, your information is transferred to the US. Data is encrypted in transit, and our database only lets a signed-in user read or write their own account records.

7. How long we keep it

• Account, pet profiles and scan history: until you delete them or your account.
• Label photos: not stored on our servers. The thumbnail on your phone goes when you delete the scan, your account or the app.
• Shared catalogue entries and "Not right?" reports: kept as part of the catalogue and our quality records, including after you delete your account (see section 8).
• Recall watch list, alerts and push tokens: while your account exists.
• Short-term technical records (such as scan diagnostics, daily AI usage counts, barcode confirmations and test alerts): deleted automatically, within about 30 days at most.
• The device hash used to spot automated scanning: up to 60 days after the last scan from that phone. The hashed one-trial record: with the billing records below.
• Analytics, session recordings and ad-measurement data: kept by those providers under their retention settings. We'll ask them to delete yours when you ask us.
• Purchase and creator-commission records: as long as needed for accounting, tax, refunds and disputes, which can be after an account is deleted.
• Creator applications: while you're in the program, and afterwards as long as needed as a legal record.
• Server logs: a limited time, for troubleshooting.

8. Your choices, and deleting your account

This section is our "Your privacy choices" page. pawcheck.co sets no tracking cookies and runs no advertising trackers, so there is nothing on this site for a Global Privacy Control browser signal to switch off; the choices that matter are in the app and below.

• Edit or delete pet profiles and scans in the app at any time.
• Delete your account in the app: Pets › ⚙︎ Settings › Data & Privacy › Delete account (iPhone and Android). This deletes your account and sign-in, pet profiles, scan history, synced data, recall watch list, alerts and push tokens from our database, and clears PawCheck's data on your phone. For security you may be asked to sign in again first. To delete without the app, see pawcheck.co/delete-account.
• What stays after deletion: your "Not right?" reports and catalogue contributions keep your account ID (never your name or email); email us and we'll remove it. Billing records are kept as long as needed for accounting, tax, refunds and disputes, including a hashed record that a free trial was used, so each person gets one trial.
• Records held by our analytics, subscription and advertising providers aren't removed automatically. Email us from the address on your account and we'll delete them or ask those providers to.
• Deleting your account does not cancel a subscription. Cancel an App Store subscription in iOS Settings › [your name] › Subscriptions, a Google Play subscription in the Play Store › your profile › Payments & subscriptions › Subscriptions, or follow the steps at pawcheck.co/manage.
• If you signed in with Apple, you can also stop using your Apple ID with PawCheck in your Apple ID settings.
• Change your tracking choice in iOS Settings › Privacy & Security › Tracking, or on Android in Pets › ⚙︎ Settings › Data & Privacy › Ads measurement.
• Turn off recall alerts in Pets › ⚙︎ Settings › Alerts › Recall alerts, or turn off PawCheck notifications in your phone's settings.
• You can ask us for a copy of your information, or to correct or delete it, by emailing us. Section 10 describes the rights some US states give you.

9. Children

PawCheck is not directed to children, and you must be at least 13 years old to use it. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us information, email us and we'll delete it. The Creator Program is only open to adults 18 and over.

10. Your US state privacy rights

Depending on where you live (for example California, Colorado, Connecticut, Texas, Virginia or another state with a consumer privacy law), you may have the right to:

• know what personal information we hold about you and get a copy of it;
• correct it, or have it deleted;
• opt out of the sale of your personal information, of its "sharing" for cross-context behavioral advertising, and of targeted advertising;
• appeal a decision we make about your request; and
• not be treated differently for using these rights.

What we collect, in the categories these laws use: identifiers (name, email address, account ID, device identifiers, IP address); commercial information (subscription and purchase history); internet or other electronic activity (how you use the app, including session recordings); and the other information described in section 1, such as your pets' profiles and scan history. The sources, purposes and recipients are described in sections 1 to 5, and how long we keep each kind in section 7. We do not sell personal information for money. We do share app events and identifiers with advertising partners, including Meta, to measure our ads (section 2), which some state laws may treat as "sharing" or targeted advertising. You can limit this with Ask App Not to Track on iPhone or Don't allow on Android, and you can ask us to opt you out by emailing us with "Opt out" in the subject.

How to make a request: email team@pawcheck.co from the address on your account. We'll confirm the request comes from you before acting on it, and we'll answer within the time the law requires. You can use an authorized agent; we may ask for proof that they're acting for you. If we decline your request, you can appeal by replying with "Appeal" in the subject. If you're not satisfied with the result, you can contact your state's attorney general.

11. Changes

If this policy changes, we'll post the new version here with a new "Last updated" date, and for significant changes we'll take reasonable steps to let you know.

12. Contact

VOLTAIXGROUP LLC, a Florida limited liability company
Questions, privacy requests or deletion requests: team@pawcheck.co